Your account & data
Importing tasks
Already tracking feedback somewhere else? Bring it in from a project’s board — Import on the board toolbar.
| Source | How |
|---|---|
| CSV | Upload the file, then map your columns onto WebPinch fields. Only Title is required; everything else is optional. |
| Jira | Upload a Jira export. |
| Trello | Upload a Trello board export. |
The CSV path shows you a mapping step before anything is written, so you can check a column landed where you meant it to.
Exporting tasks
Export on the same toolbar, in three formats:
| Format | Good for |
|---|---|
| CSV | Spreadsheets, sharing with a client |
| Excel | The same, when you want a real workbook |
| JSON | Moving data somewhere else, or scripting against it |
For anything programmatic, the REST API and the MCP server read the same data and don’t require a manual download.
Exports on the free plan carry a small “Powered by WebPinch” line. Paid plans can turn that off — see Branding.
Deleting your account
Two routes, depending on whether you can sign in:
- Signed in —
Dashboard → Profile → Request account deletion. - Not signed in — use the public form at webpinch.com/account-deletion. No sign-in required.
A request is reviewed and then actioned; you’ll keep access until it’s processed. Deletion removes your personal information — see the retention periods in the Privacy Policy.
Deleting your account removes your projects and their tasks, comments, checklists and attachments. Export anything you want to keep before requesting deletion — it can’t be undone afterwards.
If you own an organization, hand ownership over or wind the organization down first, so you don’t strand teammates who still have access to its projects.
Where your data lives
WebPinch runs on managed infrastructure rather than servers we rack ourselves. The full list of sub-processors — who they are, what each one does, and what data they touch — is published at webpinch.com/subprocessors, and the Privacy Policy covers what’s collected, why, how long it’s kept, and your rights over it.
In short: the application is hosted on Vercel, the database is MongoDB Atlas, and files — screenshots, recordings and attachments — are in Amazon S3. Traffic is served over HTTPS.
Those two pages are the authoritative version and are kept current; this section is a summary. If they disagree, they win.