A Userback alternative with the API included
Userback has one of the better free plans in the category. The catch is where the API lives, and how long free-plan feedback survives.
Free to start · No credit card · Guests don’t need an account
Userback's free tier gives you two seats and two projects, which is genuinely generous — until you notice feedback is only viewable for seven days, and that the REST API and webhooks don't appear until Business Plus at $199/month. If you plan to script anything, or you run more than a handful of client projects, those two lines are the whole decision.
Three reasons people leave Userback
The REST API starts at $199/month
Userback's plan comparison puts the REST API and webhooks on Business Plus — not Team, not Business. WebPinch includes the API and an MCP server on every paid seat.
Free-plan feedback locks after seven days
Collected feedback stays viewable for 7 days on the free tier, then locks until you upgrade. WebPinch's free plan has no retention limit.
Projects are capped at every tier
5 projects on Team, 25 on Business, 50 on Business Plus. An agency with a project per client hits that. WebPinch's paid plans don't cap projects.
What you keep, what you give up
You keep all of this
- Reporters submitting feedback without a seat or an account
- A browser extension on every plan
- MCP support for connecting AI agents to your feedback
- Feedback that becomes assignable, trackable work
You give up these
- Session replay, from Userback's Business tier — WebPinch has none
- User surveys, behavioural targeting and the feature portal add-on
- Unlimited seats on one flat price, which beats per-seat past ~15 people
If any of these is load-bearing for your team, staying on Userback is the right call and we’d rather you knew now.
Common questions
When does Userback include a REST API?
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On Business Plus — $199/month, or $159/month billed annually. Their plan comparison shows REST API and webhooks unavailable on Free, Team and Business. WebPinch includes both on every paid seat.
Is Userback's free plan better than WebPinch's?
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They're different shapes. Userback gives 2 seats and 2 projects but locks feedback after 7 days. WebPinch gives 2 personal projects, an organisation, a free teammate and an API token, with no retention limit.
Which is cheaper for a big team?
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Userback, probably. Its Business tier is $99/month with unlimited seats, so past roughly fifteen people that beats $15 per seat. Be honest about your headcount before switching.
Does WebPinch record sessions?
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No. Every pin carries a screenshot plus browser, OS, screen resolution and URL, but there's no session recording. If replay matters, Userback covers it and we don't.
Try WebPinch alongside Userback
Free to start. No credit card. Guests don’t need an account.
Userback and all other product names are trademarks of their respective owners and are used here for identification only. Everything stated about Userback comes from its own public website as of 2026-08-12; plans and features change, so check the source before deciding. Spotted something out of date? Tell us and we’ll fix it.